VoIP
VoIPNextiva vs RingCentral (2024): Which One Is Best for Your Business?
Discover which VoIP phone system is best for your business needs in this Nextiva vs. RingCentral comparison.
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Image: EJ Landicho/TechRepublic VoIP
VoIPNextiva Review (2024): Is it Right for My Business?
Wondering if Nextiva is the best choice for your team? Check out the full review to learn about its standout features, pros, cons and biggest competitors.
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Image: EJ Landicho/TechRepublic VoIP
VoIPRingCentral Review (2024): Is It Right For Your Business?
RingCentral is one of the most powerful all-in-one communication platforms for midsize and large businesses. Learn more about the key features and pricing in our in-depth review, plus find alternative call center software options for small businesses.
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Image: chinnarach/Adobe Stock VoIP
VoIPThe 6 Best SIP Trunk Providers of 2024
SIP trunking is a cost-effective option for modernizing legacy phone systems with minimal disruption. Discover the best SIP trunking providers and how to choose one in our complete buyer’s guide.
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Image: Brian Jackson/Adobe Stock VoIP
VoIP6 Best Interactive Voice Response (IVR) Software of 2024
The best IVR systems are designed to easily manage inbound calls at scale, but can also be a solution for the needs of a small business. Check out the top six software to see which is the best fit for you.
Latest Articles
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Image: Pexels/Kaboompics.com VoIP
VoIPWill DECT Devices Work In A Call Center? Yes, With Limits
DECT is a reliable and secure technology that’s still widely used today. Learn about this wireless Bluetooth alternative and when to use it.
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Image: Pexels/Yan Krukau VoIP
VoIP6 Ways to Automate Key Elements of a Call Center Workflow
Small improvements to your call center workflow can lead to big wins. Learn how to automate routine tasks to save time and reduce human error.
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Image: Pexels/Tima Miroshnichenko VoIP
VoIP5 Key Call Center Software Features + How to Judge Them
There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need to know.
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Image: Pexels/Skylar Kang VoIP
VoIPHow to Enforce IVR Authentication Without Annoying Callers
It’s not easy to balance strong IVR authentication with the ease of access today’s customers expect. Here’s how you thread the needle.
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Image: Pexels/chepté cormani VoIP
VoIPDirect Inward Dialing Guarantees Callers Reach You Faster
Learn how Direct Inward Dialing can be used with a cloud phone system to create efficiencies and cost savings.
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Image: Pexels/Andrea Piacquadio VoIP
VoIPYes, You Can Trace a VoIP Call – Here’s How It Works
You deserve to know who's calling. Learn how to trace a VoIP call on your own, and involve law enforcement if that’s what it takes.
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Image: Pexels/Sora Shimazaki VoIP
VoIP6 Advantages of Using a Fixed VoIP Number (+ 4 Drawbacks)
Fixed VoIP numbers aren’t as cheap as non-fixed lines, but for some companies, the benefits massively outweigh the extra cost and complexity.
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Image: Pexels/Anna Shvets VoIP
VoIP5 Scenarios Where Non-Fixed VoIP Is Better than a Static Number
Non-fixed VoIP is cheaper than a fixed line — and in these five situations, fixed-VoIP performs better, too.
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Image: Nataliya Vaitkevich (Pexels) VoIP
VoIP6 Contact Center Trends That Don’t Involve AI (+2 That Do)
Tired of the AI buzz? Discover the latest contact center trends that have nothing to do with artificial intelligence or machine learning.
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Image: Christina Morillo (Pexels) VoIP
VoIPContact Center Technology: From Must-Have to Cutting-Edge
Learn about the state of contact center technology and the latest software improvements giving call centers like yours a fresh advantage.
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Image: Swello (Unsplash) VoIP
VoIP9 Cold Calling Tips That Close Deals Like Clockwork
These practical cold calling tips will help you and your team hit quotas early, maximize your time, and get better results.
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Image: Berkeley Communications (Unsplash) VoIP
VoIP7 No-Fluff Cold Call Script Examples You Can Steal
A great cold call script helps reps make a positive first impression. You can customize these examples and start using them right away.
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Image: BoliviaInteligente (Unsplash) VoIP
VoIP5 Chatbot Call Center Examples +3 Times You Need a Human
A balanced chatbot call center strategy can drive efficiency and brand loyalty but overdoing it can backfire. See practical examples here.
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Image: Envato Elements VoIP
VoIPThere Are Exactly 3 Items Every Fax Header Must Have
An incorrect fax header dooms your transmission from the start. Here’s how to get it right, even if you have never sent a fax before.
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Image: Envato Elements VoIP
VoIPFax Not Going Through? Here Are 7 Tips to Make it Send
Discover the best troubleshooting tips for fax transmission issues, whether you're using an analog machine or an online service.